At advlust.com, we strive for efficient order processing and timely delivery. We understand that circumstances can change, and you may need to cancel an order. This policy outlines the conditions under which an order can be cancelled.

1. General Cancellation Policy (For In-Stock Items Only)

  • You may request to cancel an order for in-stock items at any time before it has been processed for dispatch from our warehouse.
  • To request a cancellation, please contact our customer support team immediately at connect@advlust.com or +91 8897340505 during business hours. Please provide your order number.
  • If your cancellation request for an in-stock item is received and confirmed before dispatch, we will process a full refund to your original payment method within [e.g., 5–7 business days] as per Reserve Bank of India (RBI) guidelines.

2. Cancellation of Processed/Dispatched In-Stock Orders

  • Once an order for in-stock items has been fulfilled or processed for dispatch (i.e., handed over to our shipping partner, Shiprocket) or has already been shipped, it cannot be cancelled.
  • In such cases, our "No Returns / No Exchanges (Change of Mind Policy)" as detailed in our Returns & Warranty Policy will apply. We encourage you to review that policy for more details.

3. Cancellation of Pre-Orders

  • As stated in our Pre-Order Policy, due to the special procurement nature and significant upfront costs involved in importing pre-ordered items specifically for you from the US, all pre-orders are considered final and binding after payment has been successfully processed.
  • Therefore, we do not offer cancellations or refunds for pre-ordered items due to a change of mind, incorrect ordering, or subjective dissatisfaction once the pre-order has been placed and payment confirmed.
  • Please refer to our dedicated Pre-Order Policy for full details on the terms specific to pre-orders.

4. Cancellation by advlust.com

While we strive to fulfill every order, advlust.com reserves the right to cancel an order in the following circumstances:

  • Product Unavailability: If a product ordered (especially for pre-order or if an in-stock item goes out of stock unexpectedly before dispatch) becomes unavailable or cannot be procured within a reasonable timeframe.
  • Incorrect Pricing or Product Information: If there was a technical error or genuine mistake in the pricing or product information displayed on our website.
  • Payment Issues: If your payment fails or is not authorized.
  • Suspicion of Fraudulent Activity: If we suspect any fraudulent or unauthorized transaction.
  • Unserviceable Location: If your shipping address is in an area not serviceable by our logistics partners.
  • Breach of Terms: If we believe you have violated our Terms & Conditions or any other policy.

In the event that advlust.com cancels your order, we will notify you immediately and process a full refund to your original payment method within [e.g., 5–7 business days].

5. Refund Processing

  • All refunds for accepted cancellations will be processed to the original payment method used for the purchase.
  • The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider (typically 5–10 business days).

Important Notes:

  • This Cancellation Policy works in conjunction with our Shipping & Delivery Policy, Returns & Warranty Policy, and Pre-Order Policy. Please ensure you read and understand all our policies.
  • By placing an order with advlust.com, you agree to comply with this Cancellation Policy.